preloder

FAQ’s

FAQs

  • Payment to cover your pet’s stay and any extras
  • Current Vaccination Certificate – our friendly staff can let you know what vaccinations your pets need
  • Tick prevention is recommended for all pets
  • Contact phone numbers – in case of emergency or questions
  • If your pet is arriving after 10am please let staff know if needs feeding
  • Details of special medication – plus enough medication to last the duration of your pet’s stay
  • We reserve the right to refuse entry to undesexed pets. For more information please call the office.

Say your goodbyes at home, and allow your pet to settle in as quickly as possible. Our friendly kennel staff will look after your pet as if he/she was their own, and help them quickly accustomise to their new quarters.

Advise the staff on any special characteristics your pet may have. For example:

  • Behavioural problems
  • Fence climbers
  • Persistent barking
  • Special diets
  • Phobias (lightning or storms etc)
  • Fear biting
  • Past or persistent medical problems

Canine Cough, also known as infectious tracheobronchitis, is one of the most common respiratory diseases in dogs and is highly contagious, due to being an airborne virus. Dogs can become infected with Canine Cough wherever they gather, such as in parks, dog runs, obedience classes, dog shows or kennels. Even if your dog is vaccinated there is still some risk of infection.

The only sign should be a harsh hacking cough, which often finishes with gagging. “Tracheobronchitis should be suspected whenever the characteristic cough suddenly develops about 10 days after exposure to other susceptible or affected dogs. Usually severity diminishes during the first 5 days, but the disease persists for 10-20 days.” (The Merck Veterinary Manual, 8th Edition, 1998. Merck & Co Inc. p, 1125.)

It is recommended that your dog be kept as quiet as possible, as undue stress or excitement can cause these symptoms to become worse. More urgent treatment is required if signs such as lethargy, loss of appetite, or greenish nasal discharge occurs and the cough persists. If these symptoms appear, phone for a time to see your vet as soon as possible.

No amount of supervision, sanitation, or personalized care can prevent a dog from “catching” an airborne virus. All that a good boarding kennel can do is to strongly recommend immunisation against tracheobronchitis, refuse to board any obviously sick dog, listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. (Strangely, the dog with parainfluenza alone may not appear ill, yet is contagious). Professional boarding kennels would justifiably expect owners to accept the financial responsibility for such care. Your PIAA member is devoted to your pet’s well being. Look for his membership certificate proudly displayed.

Should your pet need vet treatment during your pet’s stay at our resort we will:

  • Try to contact you on the contact numbers that you have left (it is your responsibility to leave us contact numbers)
  • Should we be unable to contact you we will make the decision in the best interest for the pet acting with in the terms of the boarding contract.
  • The pet will be taken to the vet of NPR choice unless told and noted by the client on the bottom of the boarding contract to take to a specific vet.
  • All vets bills will be required to be paid by the pet’s owner as per the contract of boarding.
  • Should your pet be taken to NPR’s choice of vet a fee will be charged for transport and time spent at vet. (Est. from – $40.00 transport, $25.00 labour, $15.00 van sterilisation. After hr or public holidays will incur a surcharge)
  • Should you request to have your pet taken to a vet of your choice for treatment Northshore Pet resort will charge a cost for transport starting at (cost depends on vet location and time spent at vet) (Est. from – $40.00 transport, $25.00 labour, $15.00 van sterilisation. After hr or public holidays will incur a surcharge)
  • It is at the discretion for NPR to have the vet come to the resort to treat the pet and vet travel is to be paid by Their owner as per boarding contract.

Unfortunately our resort cannot offer out of hours pick up or delivery options as our local council have set noise limits which restricts us from opening out side of certain times. After many surveys to clients we have come up with the operating hours to best suit the majority of what clients want. Staff take care every afternoon to check each pet and settle them in for the night. Exercises sessions are set up for pets strategically each day in order to help pets sleep well throughout the night. You can understand how disturbing all the pets once settled down of an afternoon to get a pet out after hours can be upsetting for the rest of the guests but also our neighbors. Our staff work hard every day to care for your pets to the best of our ability and we thank you for your understanding regarding this matter.

© 2018 – Northshore Pet Resort | All rights reserved

Designed by Englander Davis

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